USECU Update 
JCK Building Restrictions – Reduced Lobby Hours



March 25, 2020

Dear USECU Member:

In response to the COVID-19 outbreak, the U.S. General Services Administration has decided to close the John C. Kluczynski Federal Building to the public.  As a result, USECU members will not have access to the USECU Main Office lobby unless they have access to the building.  

Effective Monday, March 30, 2020, the USECU Main Office Lobby will begin operating on a reduced schedule.  Lobby hours will be Monday through Friday, from 9:00am to 1:00pm for those members with building access.  

The Custom House Building has restricted access to the public, and only allow admittance to "mission critical" employees.  However, the Custom House Branch continues to be open to those that have building access.

Effective Monday March 30, 2020 the USECU Custom House Branch will operate on a reduced schedule.  Lobby hours are Monday through Friday, from 9:00am to 1:00pm for those members with building access.   

The Hines Branch remains temporarily closed.

For the safety of our staff and membership, we continue to strongly encourage CDC’s recommendations of social distancing.  Please visit a branch office when only absolutely necessary. 

Telephone hours of operation remain Monday through Friday, 8:00am-4:00pm. 

Most transactions can be completed at an ATM, online, and/or over the telephone:

  • Access your funds by using your USECU Debit Card.  There are over 55,000 surcharge-free ATM’s worldwide.  Find an ATM
  • Easily transfer funds between your accounts at USECU and your account at another financial institution with the External Transfer feature on Home Banking at
  • Deposit checks using the Mobile App by snapping a picture of your check. If you do not have the App, download it using the Apple App Store or Google Play.
  • Send secure email communications by logging into your accounts at
  • Telephone services will remain open.  You can also access your accounts 24/7 via FEDS Audio Response System at 312-922-5310.

I sincerely apologize for any inconvenience this may cause you and will continue to keep you updated as circumstances develop. 

Eric W. Stiegel